You can now return your online merchandise at a local participating ParcelPoint store, open evenings and weekends, using the ParcelPoint easy returns service.
It’s easy to return something using ParcelPoint, click here to begin the process:
- Choose your nearest location;
- Complete your Decjuba order details, including your order number, return reason and return request (refund or exchange);
- Choose your ParcelPoint postage option and complete payment for return;
- Print your ParcelPoint label and adhere firmly to your package;
- Drop off at your ParcelPoint store - it's that easy!
*The ParcelPoint return service is available only for Australian customers.
Once your return is delivered to the Decjuba Warehouse, your return will be processed in up to 5 business days and you will be notified via email.