ParcelPoint is the new, easy way to return your online purchases. Now you can drop off parcels at your ParcelPoint store, when it suits you. Choose from more than 1500+ trusted locations, open weekends and after-hours to suit your lifestyle.
Please click here to find your closest ParcelPoint location.
It’s easy to return something using ParcelPoint, click here to begin the process:
- Choose your nearest location;
- Complete your Decjuba order details, including your order number, return reason and return request (refund or exchange);
- Choose your ParcelPoint postage option and complete payment for return;
- Print your ParcelPoint label and adhere firmly to your package;
- Drop off at your ParcelPoint store - it's that easy!
For more ParcelPoint frequently asked questions, please click here.
*ParcelPoint return service is available only for Australian customers.
Once your return is delivered to the Decjuba Warehouse, your return will be processed in up to 7 business days and you will be notified via email.