What if I am not there when my order is delivered?

We recommend providing a work address or other suitable daytime address for delivery to ensure someone is available to accept and sign your delivery in person.

If you are not available to sign for delivery in person, a calling card will be left by the shipping provider and your delivery will be taken to the closest post office for collection.

Parcels are kept at the post office for five days. You will receive another note to remind you to pick it up, and it will then be kept at the post office for five more days. If the parcel has not been collected by then, it will be returned to the Decjuba Warehouse.

For residential deliveries being made by Australia Post, they can occur as early as 7am. For business addresses, the delivery will be made during standard business hours, 9am to 5pm AEST.