If you have shopped with us in store but have not yet shopped with us online, you will need to create an online account. You may not have an online account with us set up, even if you have shopped with us in store and/or receive our emails.
You will not receive a password reset email until you have created an online account.
Once your online account has been created and a password has been set up, your online account will link to any of your in store order history which will be stored together.
If you are still having problems logging in and/or resetting your password, please contact our Customer Service team who will investigate for you.